14. FAQ

14.1 Why the Software cannot enumerate my camera?
Question
Why the Software cannot enumerate my camera?
Cause
1. The camera is not powered on.
2. The network connection is abnormal.
Solution
1. Check the PWR light at the top of the camera. If the camera is powered on, the light will remain green.
2. Check the LNK light at the top of the camera. If the network connection is normal, the light is green and keeps flashing. You should also make sure that your PC's network port is in the same network segment with the camera.

14.2 Why is the image completely black or too dark when previewing?
Question
Why is the image completely black or too dark when previewing?
Cause
1. The light is not strong enough.
2. The value of exposure, gain, and other settings is too low.
Solution
1. Enhance the brightness or use a stronger light.
2. Increase the value of exposure and gain.

14.3 Why is the image stuck / in low frame / separated in the live view panel?
Question
Why is the image stuck / in low frame / separated in the live view panel?
Cause
The network transmission speed is below 100Mbps.
Solution
Make sure that the network transmission speed is 100Mbps or above.

14.4 Why is the image failed to be displayed in the preview window?
Question
Why is the image failed to be displayed in the preview window?
Cause
The trigger mode is enabled, but no trigger signal is sent.
Solution
Send a trigger signal to the camera or disable the trigger mode.